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Evidence Guide: MSS402002 - Sustain process improvements

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS402002 - Sustain process improvements

What evidence can you provide to prove your understanding of each of the following citeria?

Examine previous improvements

  1. Identify impact of previous process improvements to equipment, operations, services or products in own work area.
  2. Identify improvements where objectives have not been met.
Identify impact of previous process improvements to equipment, operations, services or products in own work area.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify improvements where objectives have not been met.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement corrective actions

  1. Identify corrective actions that can be taken by self on process improvements that have not met objectives.
  2. Obtain any required approvals.
  3. Identify any additional, personal skill gaps and seek skill development.
  4. Adopt improved processes.
Identify corrective actions that can be taken by self on process improvements that have not met objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain any required approvals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify any additional, personal skill gaps and seek skill development.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adopt improved processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check changes

  1. Identify claimed improvements.
  2. Identify methods of observing and measuring claimed improvements in own work area.
  3. Check if claimed improvements are occurring and report problems in accordance with procedures.
Identify claimed improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify methods of observing and measuring claimed improvements in own work area.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check if claimed improvements are occurring and report problems in accordance with procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check for further improvements

  1. Look for areas of possible further improvement.
  2. Discuss further improvements with peers and supervisors.
  3. Take action to implement improvements in accordance with procedures.
Look for areas of possible further improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss further improvements with peers and supervisors.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take action to implement improvements in accordance with procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Examine previous improvements

1.1

Identify impact of previous process improvements to equipment, operations, services or products in own work area.

1.2

Identify improvements where objectives have not been met.

2

Implement corrective actions

2.1

Identify corrective actions that can be taken by self on process improvements that have not met objectives.

2.2

Obtain any required approvals.

2.3

Identify any additional, personal skill gaps and seek skill development.

2.4

Adopt improved processes.

3

Check changes

3.1

Identify claimed improvements.

3.2

Identify methods of observing and measuring claimed improvements in own work area.

3.3

Check if claimed improvements are occurring and report problems in accordance with procedures.

4

Check for further improvements

4.1

Look for areas of possible further improvement.

4.2

Discuss further improvements with peers and supervisors.

4.3

Take action to implement improvements in accordance with procedures.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Examine previous improvements

1.1

Identify impact of previous process improvements to equipment, operations, services or products in own work area.

1.2

Identify improvements where objectives have not been met.

2

Implement corrective actions

2.1

Identify corrective actions that can be taken by self on process improvements that have not met objectives.

2.2

Obtain any required approvals.

2.3

Identify any additional, personal skill gaps and seek skill development.

2.4

Adopt improved processes.

3

Check changes

3.1

Identify claimed improvements.

3.2

Identify methods of observing and measuring claimed improvements in own work area.

3.3

Check if claimed improvements are occurring and report problems in accordance with procedures.

4

Check for further improvements

4.1

Look for areas of possible further improvement.

4.2

Discuss further improvements with peers and supervisors.

4.3

Take action to implement improvements in accordance with procedures.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to examine three (3) or more previous improvements, including one (1) or more where improvement objectives have not been met, and to:

identify corrective actions that can be taken by self

implement those corrective actions

check whether the claimed improvements have occurred

check for further improvements.

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role under routine only supervision, including:

muda (waste)

indicators of processes not delivering claimed improvements

baka-yoke and poka-yoke techniques.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Customers include one or more of:

internal customers

external customers sufficiently close to the individual’s work as to be easily identifiable

final customers used as the basis for the identification of value and waste.

Suppliers include one or more of:

internal suppliers

external suppliers sufficiently close to the individual’s work as to be easily identifiable.

Measuring improvements includes one or more of:

personally taking measurements

arranging for measurements to be taken/made by appropriate personnel.

Procedures (written, verbal, visual, computer based, etc.) include one or any combination of:

work instructions

standard operating procedures (SOPs)

safe work method statements

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant.

Corrective actions to sustain improvements include one or more of:

techniques for preventing mistakes by designing the operations process, equipment and tools so that an operation literally cannot be performed incorrectly (e.g. baka-yoke)

techniques that generate warning signals where a mistake is about to be performed (poka-yoke)

administrative techniques, such as procedure/work instruction changes

skilling techniques, such as training, mentoring, demonstration

process techniques, such as changing the process/conditions/variables.